Payment Fraud Manager

We are a company within a large holding and have assembled a team of experienced top managers from the largest gambling projects to launch a new project focused on the international market.

Our goal is to provide our customers with the best possible service, and we are looking for a Payment Fraud Manager who is responsible, attentive, and able to ensure high-quality standards and maintain a high level of customer satisfaction.

Skills:

• Experience in a finance or customer support department.
• Experience with Western documents.
• Good skills with CRM systems, Excel, and Google sheets.
• Economic education would be a plus.

Responsibilities:

• Client's verification and their documents.
• Analysis of the customers' behavioral model for fraud.
• Databases analytics of users' financial activity (work with payment apps, verification of balance authenticity).
• Financial monitoring of the client and his operations.
• Creation and processing of tickets.
• Checking payment instruments for reality.
• Interaction with the support department.
• Providing suggestions for improving and optimizing business processes.

We offer:

• Flexible working hours.
• Competitive pay (discussed personally, depending on experience).
• Paid sick days and vacation days.
• A team of professionals, the opportunity to develop and grow with the Company.
• Cozy office in the center near the metro with delicious breaks: fruity Mon or nutty Fri, and much more.
• Cool and creative gifts for holidays and important events of employees.
• Lack of micromanagement, hierarchy, and fast decision-making.