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Категорії: Розробка і проєктування
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3 дні тому
Україна

Data Analyst

Allo
  • від 2 років
  • Віддалена робота

З нами у тебе буде:
цікава робота в крутій команді
компанія з 22-річною історією
вільний розклад роботи
можливість професійного та кар'єрного росту
конкурентний рівень заробітної плати
медична страховка, спорт, англійська мова, корпоративні знижки на товар
ком’юніті по інтересам

Основні задачі:
Налаштування аналітики веб-сайту та мобільних додатків
Тісно взаємодіяти з продуктовою командою та командою розробки в рамках вирішення аналітичних завдань
Складати технічні завдання щодо впровадження системи метрик для розробників
Аналіз основних KPI, воронок продажів, поведінки користувачів
Налаштування та проведення A/B та мультиваріантного тестування, перевірка гіпотез
Підтримка існуючих систем метрик та аналітики продуктів, включаючи комунікацію з розробниками
Розробка, автоматизація та підтримка звітів, дашбордів на основі зібраних даних та даних з інших джерел (BigQuery, MySql, spreadsheets, csv)
Ad-hoc аналіз (Аналіз показників проекту на вимогу в контексті чогось)
Вивчати нові інструменти веб-аналітики та технічну документацію

Наші побажання до потенційного кандидата:
Досвід аналізу та обробки даних від 3 років
Досвід проведення А/В тестів: від гіпотези до аналізу результатів та формулювання висновку
Вміння конструктивно та грамотно аргументувати свою точку зору усно та письмово
Самостійність та проактивний підхід у роботі над завданнями
Розвинене системне мислення та аналітичні здібності
Базове розуміння статистики та мат аналізу
Рівень англійської Intermediate (для читання профільної документації)
Комунікабельність
Знання SQL syntax
Досвід роботи з функціоналом E-commerce та Measurement Protocol, розуміння принципу збору даних у Google Analytics за допомогою dataLayer
Досвід налаштування Google Analytics для мобільних програм та/або App + Web
Експертне знання аналітичних інструментів: Google Analytics, Google Tag Manager, Google Optimize, Google BigQuery та Data Studio

Мрій. Дій. Смартуйся!

4 дні тому
Україна

Technical Support Team Leader for a big Unicorn company

Adaptiq
  • від 2 років
  • Віддалена робота

There is a great opportunity for developers to join a big international company with Unicorn status - BRINGG!

We are a delivery 🚚 and fulfillment cloud platform provider that is famous worldwide! We have clients in over 50 counties and among them universally recognized KFC, CocaCola, Walmart.

Required skills:
— Minimum 2 years experience leading an Application Support or Technical Customer Support team. Mentoring and coaching experience required.
— Minimum 3 years experience working in front-line Customer Support or Helpdesk teams in a SaaS-type environment working closely with Product and Development Teams.
— Experience working with Enterprise businesses or similarly large and complex customers. International experience is desirable.
— Experience and a strong working knowledge of the SaaS industry/ecosystem including APIs and API tools, PaaS, Cloud technologies, Elastic Search, logging, SSO/OAuth, etc.
— Strong basic to advanced SQL/PostgreSQL
— Demonstrable debugging and troubleshooting skills in APIs, server logs (Kibana/Splunk), and code.
— Development or QA experience an advantage.
— Fluent-level English (spoken and written) required.

We offer:
— Paid vacation of 20 working days with additional holidays to the traditional ones
— Broad possibilities to learn new technologies and develop personal and professional skills
— Zero bureaucracy
— Ability to share your knowledge across the team and outside
— Top-notch equipment and working conditions to make work comfortable
— Cozy and comfortable hybrid office once it will be safe
— Corporate events and celebrations, we love to have fun :)

Responsibilities:
Communicate with our customers and partners over email
Triage inbound Support tickets by categorizing them according to predefined requirements
Manage and resolve Tier 1 Tickets. Escalate Tier 2 tickets to Tier 2 team
Capture and log all client and troubleshooting details in Zendesk
Investigate and where required, document validated issues or product enhancement requests including relevant logs in JIRA
Liaise with other Bringg Support teams (as well as Customer Success, Product and R&D) to facilitate resolution in line with the severity and impact of the support scenario. This could be via Zoom or Slack
Ensure compliance with external regulations and internal policies and procedures
Meet individual, team and company objectives in line with agreed KPIs
Identify and escalate priority issues to the supervisor

Availability:
Full-time position only. Typically 5×9-hour shifts a week including evenings and weekends.
Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.

4 дні тому
Польща

Application Technical Support ( in Warsaw )

Adaptiq
  • від 2 років
  • Віддалена робота

There is a great opportunity for developers to join a big international company with Unicorn status - BRINGG!
We are a delivery 🚚 and fulfillment cloud platform provider that is famous worldwide! We have clients in over 50 counties and among them universally recognized KFC, CocaCola, Walmart.

What you are expected to deliver:
- Handling both customer support and technical support questions from Bringg customers.
- Provide exceptional support services to both technical and non-technical users
- Deep investigation and root cause analysis into reported issues using a variety of tools
- Case management with multiple competing priorities and ensure they are followed up correctly & promptly
- Escalating issues to R&D and reporting bugs
- Communicating and coordinating issues affecting customers
- Validating issues and performing functional testing to validate fixes that relate to cases
- Develop a strong understanding of Bringg and its components
- Understanding customer needs including relevant features and configuration requests
- Manage production incidents including communicating to internal and external stakeholders
- Reporting on customer performance and monitoring usage to assist with implementation and support activities
- Assist in knowledge transfer and documentation across the company and to our customers
- Continually improve the support process to ensure the best service is provided in an efficient and effective manner

Required skills:
- 2 years experience in L2 or L3 technical or application support
- Proven experience using SQL at an intermediate level
- Proven track record working with REST APIs
- Experience with providing technical and application support for Web & Mobile platforms
- High level of English (a must!) with both strong written and oral communication skills
- BS degree in Computer Science or related technical field
- Customer-oriented with a customer-facing experience
- Experience working in operationally-critical environments in high-pressure situations

We offer:
- Zero bureaucracy
- Ability to work both with the existing mature product and new components from scratch
- Paid vacation of 20 working days with additional holidays to the traditional ones
- 10 paid days for sick leave
- Medical insurance
- Сompensation for equipping a workplace at home
- Monthly compensation for lunches
- Sport compensation
- Ability to share your knowledge across the team and outside
- Top-notch equipment and working conditions to make work comfortable

4 дні тому
Україна

Senior BI Engineer with Power BI, Asset Management Solutions

DataArt
  • від 5 років
  • Повна зайнятість, Віддалена робота

Client
Our client is one of Europe's leading alternative asset management firms.

Position Overview
We are looking for an experienced BI Engineer with Power BI knowledge to join our project team.

Technology Stack
Azure Data services (Azure SQL, Power BI, AAS, ADF, ADKS, Data Bricks, etc.), ETL and ELT, MSSQL, Python, T-SQL.

Requirements
- 5+ years experience in IT
- 3+ years of Power BI experience
- 3+ years of with MS SQL Server / Azure SQL Server
- Understanding the basic concepts of data warehouse building and dimensional modeling
- Understanding the basics of the ETL process, data marts building
- Hands-on experience in writing complicated SQL scripts
- Experience working with Visual Studio on developing SSAS Tabular models compatibility level 1500 (for deployment into AAS) and writing DAX queries (Define /Evaluate statements) via SSMS
- Strong knowledge of Power Query/M language
- Strong knowledge of DAX: creating measures and interim calculated table objects, filters, resolving long chains of relations between objects
- Hands-on experience in using 30+ popular DAX functions
- Hands-on experience in applying different types of relations between objects
- Strong knowledge of Power BI UI elements, navigation, filters, and best practices
- Good communication skills to run a demo and gather feedback from business users
- Good spoken English

Nice to have
- Basic domain knowledge in Finance
- Experience with Azure data services (AF, AAS, ADLS, ADF etc.)
- Experience of using Power Pivot
- Develop paginated reports in SSRS/Power BI
- Familiarity with SSAS / TOM library and Tabular Object model, TMSL/JSON & XMLA
- Partitioning of SSAS / AAS and large table processing approaches to ensure business-critical system availability

5 днів тому
Україна

Team Lead Application Support Technician

Adaptiq
  • від 2 років
  • Віддалена робота

Bringg is looking for an experienced application support team leader to inspire, mentor, and lead our Kyiv-based Technical Support Helpdesk Team. Our UA Technical Support Helpdesk Team works closely with our customer success, solutions experts, and R&D teams (as well as our Tel Aviv and Chicago-based Support Teams) providing 24/7/365 assistance and resolutions for technical and product issues, and communicating and building trust and relationships with large international customers in the USA, Europe, and LATAM.

Responsibilities:
- You will function as a senior team member, team leader, coordinator, and point-of-escalation for one of Bringg’s regional Helpdesk Teams.
- Liaise closely with other Support Team Leaders and Management to ensure that the principles and processes are aligned across different Support teams.
- Coach, mentor, support and develop personal and professional skills to get the best out of each member of your team.
- Ensure that coverage and customer service are provided in line with Bringg’s SLAs and commitments.
- Take an active role in our Helpdesk Team including taking shifts and handling tickets.
- Continually evaluate and identify opportunities to improve our people and process.
- Monitor and improve both team and personal KPIs including assisting with periodic performance reviews.

Requirements:
- Minimum 2 years experience leading an Application Support or Technical Customer Support team. Mentoring and coaching experience required.
- Minimum 3 years experience working in front-line Customer Support or Helpdesk teams in a SaaS-type environment working closely with Product and Development Teams.
- Experience working with Enterprise businesses or similarly large and complex customers. International experience is desirable.
- Experience and a strong working knowledge of the SaaS industry/ecosystem including APIs and API tools, PaaS, Cloud technologies, Elastic Search, logging, SSO/OAuth, etc.
- Strong basic to advanced SQL/PostgreSQL
- Demonstrable debugging and troubleshooting skills in APIs, server logs (Kibana/Splunk), and code. Development or QA experience an advantage.
- Fluent-level English (spoken and written) required.

Availability:
Full-time position only. Typically 5 x 9-hour shifts a week including evenings and weekends.
Flexibility and availability to help us maintain our 24/7 Helpdesk coverage commitments and customer SLAs. This is particularly important during peak US and LATAM business hours.

We offer you:
- Paid vacation of 20 working days with additional holidays to the traditional ones
- Broad possibilities to learn new technologies and develop personal and professional skills
- Zero bureaucracy
- Ability share your knowledge across the team and outside
- Top-notch equipment and working conditions to make work comfortable
- Cozy and comfortable hybrid office once it will be safe
- Corporate events and celebrations, we love to have fun :)

5 днів тому
Польща

Customer Support Manager

SE Ranking
  • від 1 року
  • Віддалена робота

Requirements:
- Experience in Customer Support/Success, SaaS experience is a benefit.
- Fluency in English (B2-C2)
- Perfect communication skills
- The ability to get on customer’s good side

Will be a plus:
- Experience with Hubspot or other CRM systems, Jira will be a plus. Sales skills are highly favored

What we offer:
- 20 days of vacation
- Flexible work schedule
- Full coverage of all PE tax expenses
- Full compensation of expenses on medical insurance
- 50% reimbursement of conference tickets and educational courses
- Compensation for individual English courses
- Fun corporate events and team building events
- A top-notch product that is easy to market
- Opportunity to take part in the product decision-making process
- Work with a well-motivated fast-and-furious team
- Supportive environment of marketing professionals that value quality above quantity

Responsibilities:
- Responsible for ensuring great customer experience (channels — online chat, ticket system, mail, phone).
- Onboarding new customers and hosting live demonstration of the service.
- Collect and prioritize customers’ feedback.
- Set tasks in JIRA for our developers according to the feedback.
- Help our team continue delivering new features based on the collected feedback.

5 днів тому
Польща

Customer Support Representative

GeeksForLess
  • від 1 року
  • Віддалена робота

Requirements:
• Experience as a Customer Support Representative not less than 1 year
• Strong verbal and written English skills (Upper-Intermediate+)
• Business communication and soft skills.
• Ability to work efficiently both independently and with a team.
• Ability to handle multiple tasks simultaneously, and effectively manage priorities.
• Critical and consecutive thinking.
• Strong learning abilities.
• Corporate ethics.

Main Responsibilities:
• Investigate, resolve and conduct in-depth troubleshooting of hardware, software, email, web-based applications and other issues using available resources over the phone and email;
• Create and process support tickets.

5 днів тому
Україна

Data Engineer (for biotech company)

BestHeads
  • від 2 років
  • Віддалена робота

We are looking for a key player for building an internal data platform. The person will be responsible for the data value chain from top to bottom: data collection, storage, processing, querying and visualization. This position is for someone comfortable digging into complex life science domain knowledge while bringing great data engineering skills and standards to the table.

RESPONSIBILITIES
Set up and maintain infrastructure: Data Lake\Warehouse, ELT tools, data access and visualization tools
Identify external and internal data that is relevant to the problem at hand: drug databases, clinical trials databases, gene annotations, publications etc
Set up an ELT process and integrate new data with an internal data model
Develop a dashboard, ad hoc report, data entry automation etc

SKILLS
These are skills and qualifications essential for above responsibilities:
3+ years of professional experience as a data specialist in a tech company
Advanced SQL, good Python and familiarity with R
Experience with “Modern Data Stack”
Experience in setting up and using technologies from our current stack: Google Cloud Platform (SQ), Dagster, dbt, Metabase, Power BI
Good English speaking and writing
A degree in a STEM discipline is a big +
Familiarity with molecular biology or the drug discovery process

WHAT WE OFFER:
Long-term contract
Competitive salary
Remote work from anywhere in the world with 3-5 hours a day availability during Pacific Time Zone work hours.

5 днів тому
Польща

Data Engineer - Poland

Adaptiq
  • від 2 років
  • Віддалена робота

We work with a third of the Fortune 500 companies and have over 17K active business customers across the world.
Our system is developed mostly using Golang, runs in AWS, and involves ML at the applicable areas, to provide the best transportation solution for our customers, and maximizes Gett’s performance.

Gett’s Data team is looking for a talented Data Engineer to join us.

The Data Engineer will be a key member of the data team, at the core of a data-driven company, developing scalable, robust data pipelines, data models, and to provide business intelligence.

Responsibilities:
- Building the next generation of the Data Warehouse, moving from old and legacy models into more robust.
- Building new ETL pipelines and bugfix old one.
- Improve data quality and ingestion; identify root cause of data issues and provide resolution ensuring accuracy and trust in everything we build.
- Ensure that the local data needs are taken into account by the global BI team.
- Debug reports or automatic Python scripts and ensure the reporting server infrastructure is connecting correctly to our main data sources.
- Contribute to pieces of analysis to inform business decisions.

Requirements:
- Minimum 2 years of experience in software development/data engineering/business intelligence - A must.
- Strong experience in data modeling, ETL development, and data warehousing - A must.
- Experience with Python - A must.
- Big data technologies (Spark , Hive, Spark, Presto, Airflow) - An advantage.
- Experience working with AWS big data technologies (S3, EC2, EKS) - An advantage.
- Knowledge in containerized environments (Docker, Kubernetes) - An advantage.
- Knowledge of infrastructure and DevOps (CI/CD, Terraform) - An advantage.

5 днів тому
Україна

Senior Big Data Engineer (AdTech Business Unit)

Sigma Software
  • від 5 років
  • Повна зайнятість, Віддалена робота

We are looking for a motivated and self-driven Big Data professional to join our Business Unit. We are building a Competence Center where we stay focused on exploring different domains to become best in class specialists in the industry. If you easily can learn new technologies, see “big picture”, strive for high quality solutions, and work without supervision it could be a perfect match.

We view technology as a tool, and we aren’t religious about it. We put these tools in service of our customers and love it when a hard problem can be solved in a simple, beautiful, and cost-effective way. This is what drives our technology choice today, and it’s what will drive our choices tomorrow, and the day after.

As a Senior Big Data Engineer, you will be responsible for analyzing and solving different business problems in a scope of technology field. Designing, implementing, unit testing, and documenting software systems will be your daily routine.

Responsibilities:

- Contributing to new technologies investigations and complex solutions design, supporting a culture of innovation considering matters of security, scalability, and reliability
- Working with modern data stack, coming up with well-designed technical solutions and robust code, implement data governance processes
- Taking up responsibility for delivering major solution features
- Participating in requirements gathering & clarification process, proposing optimal architecture strategies, lead the data architecture implementation
- Developing core modules and functions, designing scalable and cost-effective solutions
- Performing code reviews, writing unit, and integration tests
- Play supervisory, advisory, and coaching role for one or several specialists, ensure their assigned tasks delivery thanks to guidance and peer reviews provided
- Develop technical project documentation and user documentation
- Participate in project and team meetings, provide relevant contributions and information
- Communicate with customer on complex matters, discussions, negotiations
- Participate in technical interview of software developer specialists and perform assessment of candidates’ capabilities against job requirements

Requirements:
- Bachelor’s in computer science or related field required
- Strong knowledge of SQL required
- Strong knowledge with Spark (using Scala)
- Working knowledge of serialization formats and their trade-offs (columnar vs row-based)
- Experience debugging and optimizing Spark jobs
- Familiarity with database fundamentals, such as ACID, snowflake schema, normalized/denormalized data
- Must be a strong written and verbal communicator

Will be a plus:
- Familiarity with columnar database, key-value stores, document stores, stream processing, time series databases, data warehouses, and OLAP
- Experience working with HDFS and S3
- Familiarity with Data Science tooling in Spark
- Experience in the advertising industry is a plus
- Experience with real-time analytics
- Experience with Java or Python