Floor Manager

KHRYSTYNA

36 лет

Киев , Украина

Готов к переезду

  • Полная занятость 
  • Активно ищу работу

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Навыки и достижения

- Ability to effectively manage professional staff, develop good relationships with a wide range of people, and build a collaborative work environment; - Ability to solve problems strategically and tactically and use good judgment in making decisions; - Ability to work independently, use self-initiated follow-up to meet deadlines, and proven ability to successfully manage multiple projects concurrently; - Well-organized, self-motivated, goal-oriented, and flexible; - Excellent skills in customer relations, customer service, and vendor management; - Proven ability to inspire confidence, motivate, persuade and negotiate effectively; - Excellent skills in Microsoft Office programs, and Internet Surfing; - Flexible when it comes to diverse time and schedule changes and able to work under pressure.

Опыт работы в игорной индустрии

более 15 лет

Опыт работы

Dealer — (3 года 4 месяца)

Персонал казино

- Dealt cards to players as appropriate according to established rules and regulations; - Announced winning hand to players. Paid winning bets; - Verified beginning and ending chip and money balances and confirmed supporting documentation; - Received fills and distribute credits. Exchanged paper currency for playing chips; - Recognized internally issued promotional coupons and handled as was appropriate; - Ensured wagers were placed before cards dealt; - Monitored game and notified supervisor of any disputes, problems, or concerns with patron and/or the progress of the game; - Maintained a clean, safe, hazard-free work environment within the area of responsibility; - Performed all other related and compatible duties as was assigned.

Table Game Supervisor — (5 лет)

Персонал казино

- Practiced outstanding guest service, to both internal and external guests, by promoting teamwork and created a fun, friendly, and inviting atmosphere that encouraged mutual respect; - Implemented and ensured compliance with department, casino, gaming regulatory policies, procedures, and internal controls; - Managed table inventories; - Supervised the operation of an assigned number of tables and dealers and identified possible irregularities in player/dealer conduct; - Relayed pertinent information regarding the daily business to incoming Table Games Floor Supervisor whenever left a designated section; - Evaluated and coached all dealers to increase skill level; - Ensured dealer quality and efficiency so they could deal at the Department mandated game pace (hands per hour); - Ensured safeguarding of all company assets; - Ensured the integrity of all games; - Informed Table Games Shift Manager of any deviation from standard operating procedures; - Rendered impartial decisions using all available means, i.e. dealer/player, information, and surveillance; - Maintained player tracking log and table activity card and player rating; - Assisted in cleaning and maintenance of Table Games area; - Performed other duties as was required.

Floor Manager — (5 лет)

Персонал казино

- Managed all day-to-day operations within budgeted guidelines and to the highest standards of the Casino; - Displayed a working knowledge of all table games, house rules, counting methods, and procedures covering each; - Maintained positive interactions with guests, modeled interactive skills with guests and fellow employees, and made comp decisions; - Ensured that all guests felt welcomed and were given responsive, friendly, and courteous service at all times; - Established targets, KPI’s, schedules, policies, and procedures; - Continually strived to develop the staff in all areas of managerial and professional development; - Prepared all required paperwork, including forms, reports, and schedules in an organized and timely manner; - Remained alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest and reported any situations to assigned superior; - Recommended changes in the department including hiring, promotion, demotion, and termination; recommends wage and salary changes for personnel within established limits; - Counseled, guided, coached, and instructed assigned personnel in the proper performance of their duties; - Prepared and coordinated the periodical performance review of assigned personnel; - Ensured safety and security of team members and guests; - Handled employees' complaints or grievances; - Recommended disciplinary action or disciplines employees; - Operated computer to access credit line, issued credit; - Maintained positive customer relations, evaluated play, and extended complimentary services when was appropriate.

Образование

The University of Economics, Law and Construction, Ukraine

Bachelor’s Degree in Finance

Знание языков

  • Английский — Базовый
  • Русский — Свободно
  • Украинский — Родной

Дополнительная информация

CORE COMPETENCIES - Presentation Skills & Prospecting Skills; - Business Development & VIP Clients; - Key Account Management & Market Research; - Operations Management Mindset; - Pricing & Vendor Relationships Expertise; - Employees’ Onboarding & Offboarding; - Training / Development & Team Supervision; - Customer Flow Management; - Analyzing Information & Reporting Skills; - Judgment and Decision-Making Ability; - Ability to Work Under Pressure; - Client Relationships & Quality Focus; - Motivation for Sales & Meeting Sales Goals; - Customer Focus & Customer Service; - Problem Solving & Results Driven; - Anticipation and Team Work; - Communication & Leadership Qualities; - Professionalism and Confidentiality.

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