1. What is business correspondence and why is it needed?
  2. Types of business letters
  3. The structure of a business letter
  4. Mistakes in drafting business letters
    1. Lack of topic or its vagueness
    2. Absence or gross violation of the structure
    3. Excessive use of clericalism
    4. Presence of mistakes
  5. Examples of business letters
  6. Conclusion